Customer Service:

Home & Office Delivery: 800.728.5508
Refill & Exchange: 844.237.7466
Monday – Friday, 8:00AM – 9:00PM ET

Primo Water North America®
200 Eagles Landing Boulevard
Lakeland, Florida 33810

Inquiries are responded to within 48 hours and only during business weekdays. If you need assistance sooner, please use the customer service phone numbers provided above. For product troubleshooting, please call. You can also chat with our bot using the prompt at the bottom of your window, chat is available Monday through Friday from 8 am – 9 pm. Please note that any Refill refund requests must be made within 10 business days of the incident.